Privacy Policy

1. Who We Are

Vera Menu provides menu digitization, restaurant data structuring, publishing, and related visibility services for restaurants, restaurant groups, and hospitality platforms. In this Privacy Policy, "Vera Menu," "we," "us," and "our" refer to the Vera Menu business operating this website and related services.

2. Scope of This Policy

This Privacy Policy applies to information we collect through our marketing website, contact forms, communications, onboarding materials, customer accounts, and service delivery activities. It also applies to business information and menu-related materials submitted to us for processing, structuring, management, or publishing.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact information, such as your name, email address, phone number, company name, and job title.
• Restaurant or business information, such as brand name, location details, hours, websites, service attributes, and other operating details.
• Menu materials, such as PDFs, images, scans, screenshots, spreadsheets, exported data, pricing, descriptions, dietary attributes, and related menu content.
• Account and transaction information, such as subscription details, invoices, billing contacts, and service history.
• Communications, such as messages you send to us by email, phone, forms, or support channels.
• Technical and usage information, such as IP address, browser type, device information, referring pages, and website activity collected through cookies or similar technologies.

4. How We Use Information

We may use collected information to:

• Provide, operate, maintain, and improve our website, platform, and services.
• Review, clean, organize, digitize, and structure menu and restaurant information.
• Respond to inquiries, provide support, and communicate about onboarding, projects, updates, and billing.
• Develop service features, analytics, documentation, and internal operational processes.
• Protect our services, investigate misuse, enforce our terms, and comply with legal obligations.
• Publish or distribute approved business and menu information when a customer has requested or authorized that activity.

5. Customer Permission for AI, Search, and Internet Publishing

A core part of Vera Menu's services may include preparing restaurant business information and menu data so it can be published online or made easier for search engines and AI systems to interpret. Because of that, we require customer authorization before we publish, syndicate, submit, distribute, or otherwise promote customer-provided business information or menu data to public websites, search engines, AI assistants, AI discovery experiences, third-party platforms, directories, or similar internet-facing channels.

That permission may be provided through a service agreement, platform setting, written instruction, onboarding approval, email confirmation, or another clear authorization method we accept. If you provide that authorization, you instruct us to use the approved information for the requested publishing, structuring, promotion, or distribution purposes.

If you do not give permission, we will not intentionally publish your protected menu materials or business data to public AI or internet destinations as part of our managed services, except where disclosure is otherwise required to provide a private workflow you requested, to comply with law, or to protect our rights and systems.

You are responsible for ensuring you have the rights and authority to provide any restaurant, brand, menu, image, pricing, or business information you ask us to process or publish. If you revoke permission, we will stop future publishing activity within a commercially reasonable time, but content previously distributed to third parties, search engines, caches, or AI systems may persist outside our direct control.

6. Legal Bases for Processing

Where applicable law requires a legal basis, we process information because it is necessary to perform our contract with you, because you have given consent, because processing is necessary for our legitimate business interests, or because we need to comply with legal obligations.

7. How We Share Information

We may share information with:

• Service providers who help us host, maintain, secure, analyze, communicate, bill, or support our services.
• Professional advisors, auditors, insurers, or legal counsel where necessary.
• Government authorities or other parties when required by law, court order, or valid legal process.
• Successors or counterparties in connection with a merger, acquisition, financing, reorganization, or sale of assets.
• Search engines, AI-related services, internet platforms, directories, or publishing destinations, but only when the customer has requested or authorized that distribution.

We do not sell personal information for money. We also do not use confidential customer menu materials for public promotion unless the customer has authorized that use.

8. AI and Automated Processing

We may use software tools, automation, and AI-assisted systems to help extract, clean, classify, organize, and enrich menu or restaurant information. These tools may assist with formatting, tagging, normalization, and publishing preparation. We use these workflows to provide the services requested by our customers and to improve efficiency, accuracy, and consistency.

9. Cookies and Analytics

We may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve site performance, remember preferences, and evaluate marketing effectiveness. You can usually control cookies through your browser settings. If we deploy additional consent tools, cookie banners, or preference centers, those tools will supplement this Privacy Policy.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate operational needs. Retention periods may vary depending on the type of information and the nature of the customer relationship.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. No system is completely secure, and we cannot guarantee absolute security.

12. Your Choices and Rights

Depending on your location and relationship with us, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information, or to object to certain processing. You may also have the right to withdraw consent where processing is based on consent. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

13. Third-Party Sites and Services

Our website or services may link to third-party websites, platforms, or tools. We are not responsible for the privacy practices of those third parties, and their terms and policies will govern their handling of information.

14. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 through this website.

15. International Data Transfers

Your information may be processed in countries other than the country where you are located. Where required, we will take appropriate steps to protect transferred information in accordance with applicable law.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above. Material changes may also be communicated through other reasonable methods.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your data, contact Vera Menu at [email protected] or +1 (614) 288-4412.